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To find out more please visit our new website at hipcamp.com
Cool Camping Coronavirus Booking Guarantee Terms
The Cool Camping Booking Coronavirus Booking Guarantee has now been retired, but you can read about the terms below if you previously booked a holiday with us under these terms.
Coronavirus Booking Guarantee Terms (Version 2)
Version 2 – Bookings made from the 1st October 2020
The following Terms (Version 2) apply to bookings made from 1st October 2020 onwards with any Accommodation Partner highlighted on the Cool Camping website as offering the Coronavirus Booking Guarantee (the Guarantee), and for which the summary terms are displayed at the point of booking. Customers will need to agree to these Terms before confirming a booking. These Terms supersede any standard cancellation policies which may usually be in place with the Accommodation Partner. (For bookings made prior to 1st October 2020, Version 1 of these terms apply.)
Bookings made with this Guarantee will require only a 30% deposit at the time of booking.
Balance payment 30 days before holiday
A balance payment for the full amount will be due 30 days before the holiday starts, when you can be confident that your holiday is going ahead.
Flexible Rebooking Policy
In the event of cancellation due to Coronavirus restrictions or for self-isolation, the customer has the flexibility to move their holiday (with the same Accommodation Partner) to any available date up to the end of 2021* (the 'flexible rebooking policy') with no additional charges. The customer must notify the accommodation provider by 12 noon of the day prior to the start date of the holiday (the 'rebooking deadline') if they wish to make use of the flexible rebooking policy. If the customer does not notify the accommodation provider by the rebooking deadline, it will be assumed that the holiday will be going ahead and therefore the flexible rebooking policy will no longer apply. In that event, if the customer does not subsequently check in on the holiday start day, the full payment will be forfeited and no refunds will be made, in line with the clear and express terms of this Guarantee. Any deviation from these clear and express terms are entirely at the discretion of the Accommodation Partner, with the exception of subsequent local or national restrictions being imposed after the rebooking deadline, in which case the flexible rebooking policy would still be applied.
The flexible rebooking policy is only available for cancellations related to genuine Coronavirus restrictions. Flexible rebooking is not available for cancellations related to weather or other reasons.
In the event that the customer uses the flexible rebooking policy and chooses a date where the same accommodation is only available at a higher price, the additional prevailing rate for the stay will be due.
* In the event of no suitable availability during the 2021 season, then customer can move the holiday to the 2022 season, subject to availability.
Due to the flexible rebooking policy, the low deposit and late balance payments, no refunds are available to the customer on any funds paid to the campsite (either the deposit or the balance payment). If the customer fails to pay the balance by 30 days prior to the holiday start date, the deposit may be deemed to be forfeited by the campsite and the booking cancelled. In such an event the flexible rebooking policy will no longer apply.
We recommend additional cancellation insurance to cover in the event of cancellations other than Coronavirus restrictions.
Coronavirus Booking Guarantee Terms (Version 1)
version 1 – BOOKINGS MADE before 1ST OCTOBER 2020
Different terms applied under Version 1 of our Coronavirus Booking Guarantee and were retired at 7.59am on 1st October 2020 in favour of the updated Version 2 terms. Bookings made prior to that time continue to be subject to the earlier terms.