Terms and conditions
Our full terms and conditions for using the Cool Camping website and making a booking are detailed below – please read them!
If you are making a booking, please take particular note of the following summary:
1. Deposits paid to confirm bookings are non-refundable. The exact amount of your non-refundable deposit will be displayed before you book.
2. All other cancellation and refund policies are set by the campsite – please check before you book.
3. Your booking is made directly with the campsite, with Cool Camping acting as an 'agent'. Please contact the campsite directly to amend or cancel your booking
4. You need to be 18 or over to make a booking.
5. Please check your dates, party details and all other details – your booking is your responsibility!
6. If you do not receive a confirmation email within 24 hours of your booking, please contact firstname.lastname@example.org.
7. Have fun, and if the campsite is unable to help with your query, please call Cool Camping on 0207 820 9333.
Cool Camping and coolcamping.com are trading names of Punk Publishing Ltd, a UK company with registered company number 05577942, and with registered address Summit House, 170 Finchley Road, London NW3 6BP. For contextual relevance, we use the term Cool Camping within these terms and conditions to refer to the Cool Camping website (coolcamping.com) while acknowledging that all legal obligations and contracts are with Punk Publishing Ltd.
Cool Camping acts as booking agent for the campsites, glamping operators and other service providers advertised on the website coolcamping.com (the "Website").
Cool Camping may modify the content of the Website and/or Terms at any time, and such modification shall be effective immediately upon posting of the modified content and/or Terms on the Website and your continued use of or access to this Website will be deemed to indicate your acceptance of the modified content and/or Terms.
As a condition of using the Website, you warrant that all information you supply is true, accurate, current and complete; you will safeguard any account information; you are 18 years of age or older in order to register for an account and contribute to the Website; and you have the authority to enter into this agreement.
References to "campsite provider" mean the owner/provider of the campsites, glamping site, holiday parks, lodges parks and other accommodation of any description featured on this website, and references to "campsite" means the campsite, glamping site, holiday park, lodge park and other accommodation of any description featured on this website. References to "pitches" mean the accommodation including all facilities and services advertised on our website that we have agreed to arrange in connection with your confirmed booking.
References to "we", "us" or "our" are to Cool Camping and references to "you" or "your" are to you, the user of the Website, including any person who we reasonably believe is acting with your authority or knowledge. Affiliates are third parties who, in agreement with Cool Camping, distribute Cool Camping pitches to their customers.
Cool Camping acts as booking agent only in respect of all bookings we make on your behalf. By proceeding to book pitches and/or other services through the Website, you accept that you will be entering into a contract with the campsite provider on their standard terms and conditions. If they are provided, we will endeavour (but undertake no liability to do so) to make copies of the campsite provider's terms and conditions available to you.
You accept that we have not in any way selected or assembled your travel arrangements for you. Your accommodation arrangements are not a package and do not fall within the meaning of The Package Travel, Package Holidays and Package Tours Regulations 1992 nor the Civil Aviation (Air Travel Organisers' Licensing) Regulations 1995.
Where you, or any of the people that you are booking on behalf of, are in breach of any the provisions of these Terms or contravention of any laws or rights of a third party, we reserve the right to cancel your booking without refund or compensation in any way and recover from you any costs incurred as a result of your behaviour.
You understand that we may not in all cases have conducted quality or other checks on the campsite providers and we make no representations about the suitability of the accommodation and/or services offered for sale through the Cool Camping website for your specific needs or requirements. Although we do go to great lengths to represent campsites accurately and validate the general claims of the campsite providers featured on the Website, we do not guarantee the accuracy of, and disclaim liability for any inaccuracies relating to, the information regarding pitches and services offered for sale through us. All details should be confirmed with the campsite prior to making a booking.
The campsite providers offer their services in accordance with their other terms and conditions which may limit or exclude their liability to you. Cool Camping and its affiliates are not liable for any acts, omissions, breaches or negligence of any such campsite providers or any damages or expenses resulting from the aforesaid. Cool Camping and its affiliates are not liable for any refunds in the event of overbooking or force majeure or any other cause beyond their control. Any deposits paid to Cool Camping are non refundable.
As Cool Camping acts only as a booking agent we will have no responsibility for any errors in documentation except where those errors were made by Cool Camping.
We undertake no responsibility for and are not liable for the misrepresentations, breaches of contract, breaches of statutory duty or negligence of any of the campsite providers and other suppliers of services who sell their products and services through us. This means that in the event of you suffering personal injury, illness or death as a result of any act or omission of a campsite provider or other supplier of services (or their employees or agents) or you having any complaint about the quality of the accommodation or services provided or having any complaint at all, your sole right of redress will be against the independent third party who provided such service and Cool Camping will be under no liability at all (whether in contract, tort or otherwise howsoever).
Nothing in these terms shall operate to exclude or limit the liability of Cool Camping for fraudulent misrepresentation or death or personal injury caused by our negligence.
Cool Camping will not be liable for any changes, cancellation, effect on your booking, loss or damage suffered by you or for any failure by the campsite providers and/or Cool Camping to perform or properly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) if the non-performance is caused by force majeure. By way of example force majeure includes, but is not limited to, war, revolution, terrorist act, closure of borders, epidemic, natural catastrophe, industrial disputes, technical failure or other causes that seriously affect both parties and other unforeseeable causes beyond Cool Camping's control.
If any part of these Terms limiting or excluding liability is held by a court to be unreasonable or inapplicable, the other parts shall continue to apply.
Intellectual property rights
Unless otherwise stated, we or our licensors own the intellectual property rights in the Website and all material and content on the Website (including, but not limited to, images, text, logos, web pages, layouts, software (including code and interface), icons, video, and design). Subject to the licence below, all these intellectual property rights are reserved and you may not use intellectual property identifying or belonging to Cool Camping contained on the Website or otherwise without the prior written approval of Cool Camping.
Cool Camping and the Cool Camping logos are trade marks of Punk Publishing Ltd. All goodwill arising in connection with the Website shall belong to Cool Camping. We do not permit users or campsite providers to target the Cool Camping brand directly through keyword purchases that use Cool Camping's intellectual property rights.
Use of Website
Cool Camping may change, modify, substitute, suspend or remove without notice any information or service on the Website from time to time. Cool Camping may suspend access to the Website with no obligation to reimburse or compensate you for the period in which access was suspended.
You may view, download for caching purposes only, and print pages from the Cool Camping Website for your own personal use, subject to restrictions below.
You may only make enquiries or bookings for yourself or for someone for whom you are legally authorised to act.
You must not: (1) republish material from the Cool Camping website (including duplication or republication on another website); (2) sell, rent or otherwise sub-license material from the website; (3) show any material from the website in public without prior permission; (4) reproduce, modify, duplicate, sell, or otherwise exploit material on our website for a commercial purpose; (5) breach any intellectual property rights – including removal of trademark, copyright or other proprietary notice - of Cool Camping or others; (6) edit or otherwise modify any material on the Website in any way that causes, or is likely to cause, the Website to be damaged or impaired; (7) make any unauthorised, false or fraudulent booking; (8) use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of the Website including, but not limited to, uploading or making available files containing corrupt data or viruses by whatever means; (9) take any action that imposes a disproportionately large load on the Website or related infrastructure.
Reviews, photos and other interactive areas
By submitting content to the Website by email, postings on the Website or other means, you grant Cool Camping and its affiliates a non-exclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to:
(a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform any submissions throughout the world in any media;
(b) use the name that you submit in connection with any submissions.
By using any interactive area of the site, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the site any of the following:
(a) any false, unlawful, misleading, libellous, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, privacy-invading, abusive, inflammatory, fraudulent or otherwise unlawful or objectionable content;
(b) private information of any third party;
(c) content which may expose Cool Camping or its affiliates or users to any harm or liability of any type.
Cool Camping takes no responsibility and assumes no liability for any content posted, stored or uploaded by you or by any third party, or for any loss or damage thereto, nor is Cool Camping liable for any mistakes, defamation, omissions, falsehoods, obscenity, pornography or profanity you may encounter. Cool Camping reserves to right to remove any content in our absolute discretion in the event we believe a breach of these Terms has occurred.
Cool Camping may provide links to other websites maintained by third parties. Cool Camping does not monitor or endorse the material on them and does not accept any liability in relation to such websites.
We endeavour to offer the best price online for your holiday, supported by our Best Price Guarantee.
Best Price Guarantee (UK)
all our owners commit to offering coolcamping.com exactly the same, or
lower, prices than on their own website (or any other website) we are
confident that our prices are the best available. So, in the unlikely
event that you do see the same accommodation available on another
website for a lower price - just let us know. We guarantee to match it,
and we may even be able to beat it. We will also send you a free Cool Camping book for taking the trouble to let us know!
Best Price Guarantee (Europe/worldwide)
For accommodation outside of the UK, we also ask for the same commitment from our owners, offering coolcamping.com exactly the same, or lower, prices than on their own website or any other website. However, with daily exchange rate fluctuations, it is possible that prices may vary slightly between websites. So while we are unable to offer the same cast-iron guarantee as for UK accommodation, you can still be confident that our pricing is competitive, and in some cases may be cheaper than that available on the owners website. In the unlikely event that you do see the same accommodation available on another website for a lower price - please do let us know, and we will endeavour to match it or beat it.
Booking accommodation and other services
Please ensure that you check the dates, the party details, the price, the destination and the campsite provider details before confirming your booking. Bookings can only be made by following the online booking procedure.
To confirm a booking, you must be authorised to make the booking by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, you are confirming that all persons named on the booking accept the Terms and you will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking you also become responsible for making all payments due under the booking.
Cool Camping will confirm your booking and issue you with an email confirmation. If you do not receive a confirmation email within 24 hours of your booking, please contact email@example.com.
Depending on the campsite you book, either:
(a) The campsite or other service provider with which you enter into a contract will take payment using Stripe secure online payment processing; or
(b) Cool Camping will deduct a deposit from your card, with any balance remaining to be paid direct to the campsite with which you enter into the contract.
In the event that you call Cool Camping by telephone, or are called by Cool Camping about your booking, calls may be recorded for monitoring and training purposes. Cool Camping reserves the right to review any call information.
Cancelling or amending a booking
If you wish to modify or cancel your booking prior to your arrival date, please contact the campsite provider direct. If you cancel or amend your booking, you may forfeit your deposit and there may be a cancellation charge or amendment fee levied by the accommodation or other service provider. In any event, if you fail to cancel or amend your booking in accordance with the provider's cancellation or amendment policy, you may be charged a cancellation or amendment fee by the accommodation or other service provider. It is your responsibility to be aware of the cancellation policy set by the campsite before you make a booking.
If, for whatever reason, you do not turn up at the accommodation on the arrival date stated on your booking confirmation email, without prior warning to the campsite provider ("a no show"), this shall be considered a cancellation.
You warrant that you have legal capacity to use the Website and to create a legally binding contract.
Your password for this website is confidential to you and should not be disclosed to a third party.
You warrant that all Personal Information submitted during accommodation booking is correct and you accept financial responsibility for all transactions made under your name or account.
You hereby authorise Cool Camping to process all Personal Information about you and the persons named on the booking that has been obtained in connection with your booking. Personal Information shall be deemed to include, but not limited to: any telephone numbers, fax numbers, email addresses, addresses of residences, signatures, ID or passport copies, or any other information belonging to you or your party.
Requests for extras will be subject to availability and if the accommodation is unable to meet any such request, Cool Camping will have no liability to you in this respect.
You agree to defend and indemnify Cool Camping and its affiliates and any of their officers, directors, employees and agents from and against any claim, cause of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of: (a) your breach of this agreement; (b) your violation of any law or the rights of a third party; (c) your use of this website.
Notification and removal policy
If you have a complaint or objection to material or content posted on this Website, please notify us at firstname.lastname@example.org. Cool Camping will then take all reasonable steps to remove unsuitable or illegal content within a reasonable timeframe.
Complaints and problems with your accommodation
In the event that you have any problems with your accommodation please inform the accommodation reception staff or management immediately, to enable them to take appropriate action.
In the event that you have a complaint or comment about the Website, please email us at email@example.com or write to the address above.
Cool Camping is not liable for damages or losses that may result from travel to any particular destination.
It is your responsibility to ensure you have the relevant travel and health documents before departure for the country you are visiting, which shall include, but is not limited to any inoculations required, IDs and passport.
Cool Camping shall not be liable for any expense resulting from your missing, incomplete or incorrect documentation or any non-compliance with requirements.
You are advised to take out adequate travel insurance before your holiday. It is your responsibility to check that you have adequate insurance cover. The insurance should cover, among other things, the cost of cancellation by you, personal losses, all medical costs and the costs of assistance including return to the UK in the event of an accident of illness.
Enforceability, legislation and courts of jurisdiction
In the event that a provision of these Terms is found to be illegal or unenforceable, the remainder of these Terms will not be affected and the provision on question shall be deemed to be modified to the extent necessary to make it enforceable.
In the event of a delay in acting upon a breach of these Terms by you, that delay will not be regarded as a waiver of the breach. If we waive a breach of these Terms by you, that waiver is limited to the particular breach.
This agreement will be governed by English law and any disputes will be dealt with by the English courts.