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Terms and conditions

Our full terms and conditions for using the Cool Camping website and making a booking are detailed below – please read them!

If you are making a booking, please take particular note of the following summary:

1. Deposits paid to confirm bookings are non-refundable. The exact amount of your non-refundable deposit will be displayed before you book.

2. All other cancellation and refund policies are set by the campsite – please check before you book.

3. Your booking is made directly with the campsite, with Cool Camping acting as an 'agent'. Please contact the campsite directly to amend or cancel your booking

4. You need to be 18 or over to make a booking.

5. Please check your dates, party details and all other details – your booking is your responsibility!

6. If you do not receive a confirmation email within 24 hours of your booking, please contact enquiries@coolcamping.com.

7. Have fun, and if the campsite is unable to help with your query, please call Cool Camping on 0207 820 9333.

Introduction

Cool Camping and coolcamping.com are trading names of Tripadee Ltd, a UK company with registered company number 05577942, and with registered address Summit House, 170 Finchley Road, London NW3 6BP. For contextual relevance, we use the term Cool Camping within these terms and conditions to refer to the Cool Camping website (coolcamping.com) while acknowledging that all legal obligations and contracts are with Tripadee Ltd.

Cool Camping acts as booking agent for the campsites, glamping operators and other service providers advertised on the website coolcamping.com (the "Website").

By using and/or visiting the Website you agree to these Terms and Conditions and the Privacy Policy (the "Terms"), and you expressly consent and agree to be bound by the terms and conditions and all applicable laws and regulations that govern the Website and your booking. If you disagree with any part of these terms and conditions, you must not use the Website.

Cool Camping may modify the content of the Website and/or Terms at any time, and such modification shall be effective immediately upon posting of the modified content and/or Terms on the Website and your continued use of or access to this Website will be deemed to indicate your acceptance of the modified content and/or Terms.

As a condition of using the Website, you warrant that all information you supply is true, accurate, current and complete; you will safeguard any account information; you are 18 years of age or older in order to register for an account and contribute to the Website; and you have the authority to enter into this agreement.

References to "campsite provider" mean the owner/provider of the campsites, glamping site, holiday parks, lodges parks and other accommodation of any description featured on this website, and references to "campsite" means the campsite, glamping site, holiday park, lodge park and other accommodation of any description featured on this website. References to "pitches" mean the accommodation including all facilities and services advertised on our website that we have agreed to arrange in connection with your confirmed booking.

References to "we", "us" or "our" are to Cool Camping and references to "you" or "your" are to you, the user of the Website, including any person who we reasonably believe is acting with your authority or knowledge. Affiliates are third parties who, in agreement with Cool Camping, distribute Cool Camping pitches to their customers.

Important information

Cool Camping acts as booking agent only in respect of all bookings we make on your behalf. By proceeding to book pitches and/or other services through the Website, you accept that you will be entering into a contract with the campsite provider on their standard terms and conditions. If they are provided, we will endeavour (but undertake no liability to do so) to make copies of the campsite provider's terms and conditions available to you.

You accept that we have not in any way selected or assembled your travel arrangements for you. Your accommodation arrangements are not a package and do not fall within the meaning of The Package Travel, Package Holidays and Package Tours Regulations 1992 nor the Civil Aviation (Air Travel Organisers' Licensing) Regulations 1995.

Where you, or any of the people that you are booking on behalf of, are in breach of any the provisions of these Terms or contravention of any laws or rights of a third party, we reserve the right to cancel your booking without refund or compensation in any way and recover from you any costs incurred as a result of your behaviour.

You understand that we may not in all cases have conducted quality or other checks on the campsite providers and we make no representations about the suitability of the accommodation and/or services offered for sale through the Cool Camping website for your specific needs or requirements. Although we do go to great lengths to represent campsites accurately and validate the general claims of the campsite providers featured on the Website, we do not guarantee the accuracy of, and disclaim liability for any inaccuracies relating to, the information regarding pitches and services offered for sale through us. All details should be confirmed with the campsite prior to making a booking.

The campsite providers offer their services in accordance with their other terms and conditions which may limit or exclude their liability to you. Cool Camping and its affiliates are not liable for any acts, omissions, breaches or negligence of any such campsite providers or any damages or expenses resulting from the aforesaid. Cool Camping and its affiliates are not liable for any refunds in the event of overbooking or force majeure or any other cause beyond their control. Any deposits paid to Cool Camping are non refundable.

As Cool Camping acts only as a booking agent we will have no responsibility for any errors in documentation except where those errors were made by Cool Camping.

We undertake no responsibility for and are not liable for the misrepresentations, breaches of contract, breaches of statutory duty or negligence of any of the campsite providers and other suppliers of services who sell their products and services through us. This means that in the event of you suffering personal injury, illness or death as a result of any act or omission of a campsite provider or other supplier of services (or their employees or agents) or you having any complaint about the quality of the accommodation or services provided or having any complaint at all, your sole right of redress will be against the independent third party who provided such service and Cool Camping will be under no liability at all (whether in contract, tort or otherwise howsoever).

Nothing in these terms shall operate to exclude or limit the liability of Cool Camping for fraudulent misrepresentation or death or personal injury caused by our negligence.

Cool Camping will not be liable for any changes, cancellation, effect on your booking, loss or damage suffered by you or for any failure by the campsite providers and/or Cool Camping to perform or properly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) if the non-performance is caused by force majeure. By way of example force majeure includes, but is not limited to, war, revolution, terrorist act, closure of borders, epidemic, natural catastrophe, industrial disputes, technical failure or other causes that seriously affect both parties and other unforeseeable causes beyond Cool Camping's control.

If any part of these Terms limiting or excluding liability is held by a court to be unreasonable or inapplicable, the other parts shall continue to apply.

Intellectual property rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the Website and all material and content on the Website (including, but not limited to, images, text, logos, web pages, layouts, software (including code and interface), icons, video, and design). Subject to the licence below, all these intellectual property rights are reserved and you may not use intellectual property identifying or belonging to Cool Camping contained on the Website or otherwise without the prior written approval of Cool Camping.

Cool Camping and the Cool Camping logos are trade marks of Tripadee Ltd. All goodwill arising in connection with the Website shall belong to Cool Camping. We do not permit users or campsite providers to target the Cool Camping brand directly through keyword purchases that use Cool Camping's intellectual property rights.

Use of Website

Cool Camping may change, modify, substitute, suspend or remove without notice any information or service on the Website from time to time. Cool Camping may suspend access to the Website with no obligation to reimburse or compensate you for the period in which access was suspended.

You may view, download for caching purposes only, and print pages from the Cool Camping Website for your own personal use, subject to restrictions below.

You may only make enquiries or bookings for yourself or for someone for whom you are legally authorised to act.

You must not: (1) republish material from the Cool Camping website (including duplication or republication on another website); (2) sell, rent or otherwise sub-license material from the website; (3) show any material from the website in public without prior permission; (4) reproduce, modify, duplicate, sell, or otherwise exploit material on our website for a commercial purpose; (5) breach any intellectual property rights – including removal of trademark, copyright or other proprietary notice - of Cool Camping or others; (6) edit or otherwise modify any material on the Website in any way that causes, or is likely to cause, the Website to be damaged or impaired; (7) make any unauthorised, false or fraudulent booking; (8) use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of the Website including, but not limited to, uploading or making available files containing corrupt data or viruses by whatever means; (9) take any action that imposes a disproportionately large load on the Website or related infrastructure.

Reviews, photos and other interactive areas

By submitting content to the Website by email, postings on the Website or other means, you grant Cool Camping and its affiliates a non-exclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to:

(a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform any submissions throughout the world in any media;

(b) use the name that you submit in connection with any submissions.

By using any interactive area of the site, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the site any of the following:

(a) any false, unlawful, misleading, libellous, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, privacy-invading, abusive, inflammatory, fraudulent or otherwise unlawful or objectionable content;

(b) private information of any third party;

(c) content which may expose Cool Camping or its affiliates or users to any harm or liability of any type.

Cool Camping takes no responsibility and assumes no liability for any content posted, stored or uploaded by you or by any third party, or for any loss or damage thereto, nor is Cool Camping liable for any mistakes, defamation, omissions, falsehoods, obscenity, pornography or profanity you may encounter. Cool Camping reserves to right to remove any content in our absolute discretion in the event we believe a breach of these Terms has occurred.

Links

Cool Camping may provide links to other websites maintained by third parties. Cool Camping does not monitor or endorse the material on them and does not accept any liability in relation to such websites.

Pricing

We endeavour to offer the best price online for your holiday, supported by our Best Price Guarantee.

Best Price Guarantee (UK)

Because all our owners commit to offering coolcamping.com exactly the same, or lower, prices than on their own website (or any other website) we are confident that our prices are the best available. So, in the unlikely event that you do see the same accommodation available on another website for a lower price at the time of booking - just let us know. We guarantee to match it, and we may even be able to beat it. We will also send you a free Cool Camping book for taking the trouble to let us know!

Best Price Guarantee (Europe/worldwide)

For accommodation outside of the UK, we also ask for the same commitment from our owners, offering coolcamping.com exactly the same, or lower, prices than on their own website or any other website. However, with daily exchange rate fluctuations, it is possible that prices may vary slightly between websites. So while we are unable to offer the same cast-iron guarantee as for UK accommodation, you can still be confident that our pricing is competitive, and in some cases may be cheaper than that available on the owners website. In the unlikely event that you do see the same accommodation available on another website for a lower price - please do let us know, and we will endeavour to match it or beat it.

Booking accommodation and other services

Please ensure that you check the dates, the party details, the price, the destination and the campsite provider details before confirming your booking. Bookings can only be made by following the online booking procedure.

To make a booking you will be asked to submit personal information about yourself such as your name, email address, telephone number and card details ("Personal Information"). Whenever you provide such Personal Information, Cool Camping will collate and use such Personal Information in accordance with Cool Camping's "Privacy Policy", details of which are set out at the end of these Terms. Please read this in full before providing any Personal Information to Cool Camping.

Confirmation

To confirm a booking, you must be authorised to make the booking by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, you are confirming that all persons named on the booking accept the Terms and you will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking you also become responsible for making all payments due under the booking.

Cool Camping will confirm your booking and issue you with an email confirmation. If you do not receive a confirmation email within 24 hours of your booking, please contact enquiries@coolcamping.com.

Depending on the campsite you book, either:

(a) The campsite or other service provider with which you enter into a contract will take payment using Stripe secure online payment processing; or

(b) Cool Camping will deduct a deposit from your card, with any balance remaining to be paid direct to the campsite with which you enter into the contract.

In the event that you call Cool Camping by telephone, or are called by Cool Camping about your booking, calls may be recorded for monitoring and training purposes. Cool Camping reserves the right to review any call information.

Cancelling or amending a booking

If you wish to modify or cancel your booking prior to your arrival date, please contact the campsite provider direct. If you cancel or amend your booking, you may forfeit your deposit and there may be a cancellation charge or amendment fee levied by the accommodation or other service provider. In any event, if you fail to cancel or amend your booking in accordance with the provider's cancellation or amendment policy, you may be charged a cancellation or amendment fee by the accommodation or other service provider. It is your responsibility to be aware of the cancellation policy set by the campsite before you make a booking.

If, for whatever reason, you do not turn up at the accommodation on the arrival date stated on your booking confirmation email, without prior warning to the campsite provider ("a no show"), this shall be considered a cancellation.

Responsibility

You warrant that you have legal capacity to use the Website and to create a legally binding contract.

Your password for this website is confidential to you and should not be disclosed to a third party.

You warrant that all Personal Information submitted during accommodation booking is correct and you accept financial responsibility for all transactions made under your name or account.

You hereby authorise Cool Camping to process all Personal Information about you and the persons named on the booking that has been obtained in connection with your booking. Personal Information shall be deemed to include, but not limited to: any telephone numbers, fax numbers, email addresses, addresses of residences, signatures, ID or passport copies, or any other information belonging to you or your party.

Personal Information collected by Cool Camping shall be obtained, processed and transmitted in compliance with European Directives 95/46 and 2002/58, as well as any other such legislation that substitutes, complements and develops them. For more information, please refer to our Privacy Policy.

Extras

Requests for extras will be subject to availability and if the accommodation is unable to meet any such request, Cool Camping will have no liability to you in this respect.

Indemnification

You agree to defend and indemnify Cool Camping and its affiliates and any of their officers, directors, employees and agents from and against any claim, cause of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of: (a) your breach of this agreement; (b) your violation of any law or the rights of a third party; (c) your use of this website.

Notification and removal policy

If you have a complaint or objection to material or content posted on this Website, please notify us at enquiries@coolcamping.com. Cool Camping will then take all reasonable steps to remove unsuitable or illegal content within a reasonable timeframe.

Complaints and problems with your accommodation

In the event that you have any problems with your accommodation please inform the accommodation reception staff or management immediately, to enable them to take appropriate action.

In the event that you have a complaint or comment about the Website, please email us at enquiries@coolcamping.com or write to the address above.

Pre-departure

Cool Camping is not liable for damages or losses that may result from travel to any particular destination.

It is your responsibility to ensure you have the relevant travel and health documents before departure for the country you are visiting, which shall include, but is not limited to any inoculations required, IDs and passport.

Cool Camping shall not be liable for any expense resulting from your missing, incomplete or incorrect documentation or any non-compliance with requirements.

Insurance

You are advised to take out adequate travel insurance before your holiday. It is your responsibility to check that you have adequate insurance cover. The insurance should cover, among other things, the cost of cancellation by you, personal losses, all medical costs and the costs of assistance including return to the UK in the event of an accident of illness.

Enforceability, legislation and courts of jurisdiction

In the event that a provision of these Terms is found to be illegal or unenforceable, the remainder of these Terms will not be affected and the provision on question shall be deemed to be modified to the extent necessary to make it enforceable.

In the event of a delay in acting upon a breach of these Terms by you, that delay will not be regarded as a waiver of the breach. If we waive a breach of these Terms by you, that waiver is limited to the particular breach.

This agreement will be governed by English law and any disputes will be dealt with by the English courts.



Privacy Policy

We are Tripadee Ltd trading Cool Camping. You can contact us at enquiries@coolcamping.com. We are the controller of the information that we obtain from and about you. We understand and respect the importance of your privacy and we are committed to the fair and transparent processing and safeguarding of your personal information.

In providing our services to you, we must collect personal information from you and make subsequent use of it as detailed below.

HOW WILL WE COLLECT INFORMATION?

We will only collect personal information from you by specifically asking for it:

  • When you make a booking with us over the telephone or via our internet booking facilities.
  • When you write, telephone or email us to make an enquiry.
  • When you register with us to receive newsletters or email updates; and when you enter competitions run by us or take part in surveys or customer feedback.

WHAT INFORMATION WILL WE COLLECT?

We may collect all or some of the following information relating to you or other parties on your booking:

  • names and contact details (including your telephone number, email and postal address);
  • special requirements such as those relating to any disability or medical condition which may affect your chosen booking.

When you make a booking on the Cool Camping website, you will be prompted to give credit/ debit card or other payment details to a third party payment processor, Stripe. Whilst it may feel like we are collecting this information, it is actually being collected by Stripe directly in order to take authorised payments for your booking and you should refer to their privacy policy for details about how it will be used by them. We do not see or store your credit card information.

HOW WILL WE USE THE INFORMATION YOU GIVE US?

When we make your booking, we must use your information in the following ways:

  • We will use the names and contact details of all people on your booking to pass on to the providers of the services making up your booking such as campsite owners or other accommodation providers. They need this information in order to arrange and secure your booking and will store, process and share your data in line with their own terms and privacy policy, to which you must agree before confirming your booking.
  • We will use the email address you give us to send you booking confirmation documentation and to contact you after you have used the service you have booked with us to ask you to give feedback about it.
  • If you notify us of any special requirements you have (such as those relating to any disability or medical condition), where appropriate and with your specific consent, we will pass this information on to the supplier of your accommodation so that they can plan your requirements effectively.

If you fail to provide us with this information, we may not be able to plan or confirm your booking.

WILL MY INFORMATION BE DISCLOSED TO THIRD PARTIES?

We will pass selected information to organisations who act as “data processors” on our behalf in order to provide you with our services. These functions include direct marketing, third party review services, administration, customer care, website hosting and the re-organisation/structuring/sale of our business.

These third parties have agreed to confidentiality obligations and to use any personal information we share with them or which they collect on our behalf solely for the purposes of providing their service to us.

We may share information with other entities within the Tripadee Group where such disclosure is necessary to provide you with our products and services or to manage our business, or provide you with information about services provided by our sister brands that we consider may be of benefit to you.

We may also need to use your personal information to comply with a relevant legal or regulatory obligation that we have.

We will never share information about you with third parties for their own marketing purposes without your express consent, although when you book with us, you will have the opportunity to consent to receiving communications directly from the owner of the campsite or other services that you are booking via us.

WE’D LIKE TO STAY IN TOUCH

We value your custom and we would like to use the lead name on your booking and the email address used to make the booking to contact you from time to time with information about special offers, loyalty discounts, new services and forthcoming events or competitions. Receiving this information will allow you access to priority booking prices and to receive special offers for services similar to those you have previously enjoyed.

When we collect your name, postal and email address as part of our booking or enquiry process, we will ask you for your permission to make use of those details for the purposes of staying in touch.

Generally speaking, we will not use your information to contact you for marketing purposes unless you have given us your specific consent to do so, but there may be limited occasions where we contact you even though you have not given that consent. That may be because you have contacted us in the past to make an enquiry or enter a competition and we need to use your personal information to contact you for our legitimate interest as a commercial organisation.

In such cases, after full consideration of all relevant facts, we have concluded that using your data for the purposes of communicating with you without specific consent is a legitimate purpose, our communication with you is necessary for that purpose and that your individual interests do not override our legitimate interest in using this information. However, if at any time you would like us to stop communicating with you, you can follow the link clearly displayed on the email to unsubscribe from our emails.

Where you have given us specific permission to contact you for these purposes, you can change your mind and ask us not to stay in touch at any time by contacting us or by clicking the 'unsubscribe' button on any marketing e-mail we send.

WHAT OTHER RIGHTS DO YOU HAVE?

In the first instance, please talk to us directly so we can resolve any problem or query. You also have the right to contact the Information Commissions Office (ICO) if you have any questions about Data Protection. You can contact them using their help line 0303 123 113 or at www.ico.org.uk. You may ask us in writing for a copy of the information we hold about you (for which we may charge a fee if your request is excessive) and in some circumstances to delete, rectify and block the information we hold about you; to complete and restrict its use, and to port it to another organisation. You have the right to request additional information about the handling of your personal data and to object to the processing of your data in some circumstances. Where we have asked for consent to process your data, you may withdraw this consent. Please note that we may not be able to provide some of these services if your request requires disproportionate effort on our part and any information that we do hold may already have been destroyed in line with our data retention policy (see below).

SECURITY AND RETENTION OF INFORMATION

We will take all necessary steps to make sure that the information we hold about you is kept secure at all times against unauthorised or unlawful loss or disclosure. We will retain it only for as long as it is needed for its original purpose or to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Any information no longer required will be deleted or disposed of confidentially and completely. We also have appropriate contractual obligations with our ‘data processors’ to ensure that they comply with the requirements of UK law. However, outside the European Economic Area, controls on data protection may not be as wide as the legal requirements in this country.

COOKIES

Cookies are small amounts of information which we may store on your computer.

Our website does make use of cookies. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies from our site by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site.

UPDATES AND CHANGES

As our privacy statement may change due to developments in the law we encourage you to re read this from time to time so you are aware of any changes in how we gather and use your personal information.