We are Tripadee Ltd trading as Cool Camping. You can contact us at firstname.lastname@example.org. We are the controller of the information that we obtain from and about you. We understand and respect the importance of your privacy and we are committed to the fair and transparent processing and safeguarding of your personal information.
In providing our services to you, we must collect personal information from you and make subsequent use of it as detailed below.
HOW WILL WE COLLECT INFORMATION?
We will only collect personal information from you by specifically asking for it:
- When you make a booking with us over the telephone or via our internet booking facilities.
- When you write, telephone or email us to make an enquiry.
- When you register with us to receive newsletters or email updates; and when you enter competitions run by us or take part in surveys or customer feedback.
WHAT INFORMATION WILL WE COLLECT?
We may collect all or some of the following information relating to you or other parties on your booking:
- names and contact details (including your telephone number, email and postal address);
- special requirements such as those relating to any disability or medical condition which may affect your chosen booking.
HOW WILL WE USE THE INFORMATION YOU GIVE US?
When we make your booking, we must use your information in the following ways:
- We will use the email address you give us to send you booking confirmation documentation and to contact you after you have used the service you have booked with us to ask you to give feedback about it.
- If you notify us of any special requirements you have (such as those relating to any disability or medical condition), where appropriate and with your specific consent, we will pass this information on to the supplier of your accommodation so that they can plan your requirements effectively.
If you fail to provide us with this information, we may not be able to plan or confirm your booking.
WILL MY INFORMATION BE DISCLOSED TO THIRD PARTIES?
We will pass selected information to organisations who act as “data processors” on our behalf in order to provide you with our services. These functions include direct marketing, third party review services, administration, customer care, website hosting and the re-organisation/structuring/sale of our business.
These third parties have agreed to confidentiality obligations and to use any personal information we share with them or which they collect on our behalf solely for the purposes of providing their service to us.
We may share information with other entities within the Tripadee Group where such disclosure is necessary to provide you with our products and services or to manage our business, or provide you with information about services provided by our sister brands that we consider may be of benefit to you.
We may also need to use your personal information to comply with a relevant legal or regulatory obligation that we have.
We will never share information about you with third parties for their own marketing purposes without your express consent, although when you book with us, you will have the opportunity to consent to receiving communications directly from the owner of the campsite or other services that you are booking via us.
WE’D LIKE TO STAY IN TOUCH
We value your custom and we would like to use the lead name on your booking and the email address used to make the booking to contact you from time to time with information about special offers, loyalty discounts, new services and forthcoming events or competitions. Receiving this information will allow you access to priority booking prices and to receive special offers for services similar to those you have previously enjoyed.
When we collect your name, postal and email address as part of our booking or enquiry process, we will ask you for your permission to make use of those details for the purposes of staying in touch.
Generally speaking, we will not use your information to contact you for marketing purposes unless you have given us your specific consent to do so, but there may be limited occasions where we contact you even though you have not given that consent. That may be because you have contacted us in the past to make an enquiry or enter a competition and we need to use your personal information to contact you for our legitimate interest as a commercial organisation.
In such cases, after full consideration of all relevant facts, we have concluded that using your data for the purposes of communicating with you without specific consent is a legitimate purpose, our communication with you is necessary for that purpose and that your individual interests do not override our legitimate interest in using this information. However, if at any time you would like us to stop communicating with you, you can follow the link clearly displayed on the email to unsubscribe from our emails.
Where you have given us specific permission to contact you for these purposes, you can change your mind and ask us not to stay in touch at any time by contacting us or by clicking the 'unsubscribe' button on any marketing e-mail we send.
WHAT OTHER RIGHTS DO YOU HAVE?
In the first instance, please talk to us directly so we can resolve any problem or query. You also have the right to contact the Information Commissions Office (ICO) if you have any questions about Data Protection. You can contact them using their help line 0303 123 113 or at www.ico.org.uk. You may ask us in writing for a copy of the information we hold about you (for which we may charge a fee if your request is excessive) and in some circumstances to delete, rectify and block the information we hold about you; to complete and restrict its use, and to port it to another organisation. You have the right to request additional information about the handling of your personal data and to object to the processing of your data in some circumstances. Where we have asked for consent to process your data, you may withdraw this consent. Please note that we may not be able to provide some of these services if your request requires disproportionate effort on our part and any information that we do hold may already have been destroyed in line with our data retention policy (see below).
SECURITY AND RETENTION OF INFORMATION
We will take all necessary steps to make sure that the information we hold about you is kept secure at all times against unauthorised or unlawful loss or disclosure. We will retain it only for as long as it is needed for its original purpose or to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Any information no longer required will be deleted or disposed of confidentially and completely. We also have appropriate contractual obligations with our ‘data processors’ to ensure that they comply with the requirements of UK law. However, outside the European Economic Area, controls on data protection may not be as wide as the legal requirements in this country.
Cookies are small amounts of information which we may store on your computer.
UPDATES AND CHANGES
As our privacy statement may change due to developments in the law we encourage you to re read this from time to time so you are aware of any changes in how we gather and use your personal information.