Cool Camping wins the Feefo Gold Trusted Service award for the second year in a row
Cool Camping has won the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers. It is the second year in a row that Cool Camping has received the award.
Created by Feefo, Trusted Service is awarded only to those businesses that collect genuine reviews and insights from verified customers. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.
Cool Camping met the criteria during 2018, with reviews publicly available online. Customers sited the ease of use of the booking facility on coolcamping.com and the Best Price Guarantee as key reasons for trust, along with Cool Camping's well-known reputation for recommending only the very best campsites.
Cool Camping's founder, Jonathan Knight, commented: “We’re thrilled to receive this award from Feefo. It recognises how hard we’ve been working to create an easy-to-use booking website for all of our customers, who are the most important judges of what we do. We’re committed to delivering the highest quality of service, so it’s important for us to listen and respond to all of our customers. With our Best Price Guarantee, we're able to ensure that they're getting the very best rates and, as always, we continue to focus on recommending only the very best camping and glamping experiences we can find.”
Congratulating Cool Camping on winning this year’s award, Matt West, CEO at Feefo, commented: “The Trusted Service award has always been about recognising those companies that excel beyond the norm. This year we’ve seen many remarkable businesses leveraging the full potential of Feefo to provide outstanding levels of experience for their customers – and rightly being awarded our most prestigious accreditation.”
Feefo is a reviews and customer insights company that provides businesses with the tools to collect real, verified reviews. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, allowing them to make sure that every review of Cool Camping comes from a genuine camper that has booked through coolcamping.com.