At Cool Camping we pride ourselves on supporting hundreds of independent businesses in the UK and Europe, helping connect our customers with the best small-scale camping and glamping sites. It’s at times like these that we appreciate the community we have fostered and we are doing all we can to support both you, our loyal customers, and the many rural businesses we recommend.
We receive requests every day for information about coronavirus (COVID-19) and what it could mean for your holiday plans in 2020. The situation in the UK changes daily – the latest government guidance can be found at gov.uk/coronavirus – but, right now, amongst the most important pieces of advice is to stay at home and avoid all non-essential travel.
Whether you have booked a holiday in the next couple of weeks or are planning one for summer, our frequently asked questions below aim to help you understand the next steps you should take. Please read these before contacting our customer service team; we are understandably busy at this time and it may take us longer than usual to respond to you.
Frequently Asked Questions:
I was due to travel soon. What happens now?
All campsites are currently closed. It is not clear how long travel restrictions will be in place, but it is unlikely that you'll be able to travel before the end of April at the earliest. In most cases, the campsite will contact you as soon as they are able to discuss your booking. However, if you need information urgently, their contact details are provided in your booking confirmation email.
We are asking all sites to allow you to re-book up to the end of the 2021 season and to carry forward all monies paid.
I am due to travel in May or June. Will sites be open again by then?
It is impossible to know at the moment. As a precaution, we are not currently accepting any new bookings on coolcamping.com for travel starting before the end of May.
I can't get hold of the campsite to discuss my booking?
If you haven't already heard from the campsite directly, please contact them using the email address shown in your booking confirmation email and await their response. Please be patient as most sites are inundated with correspondence.
My balance payment is due to be collected soon. What will happen?
We will not attempt to collect balance payments if your booking has been cancelled or if the dates of your booking have changed.
Am I entitled to a refund if I do not wish to re-book?
It is neither your fault nor the campsite's that you cannot travel as expected. The coronavirus outbreak is a force majeure event and we are recommending that sites work with guests flexibly to re-book rather than refund.
At Cool Camping we recommend hundreds of small, independently run campsites and it is important to understand that most sites are now facing severe financial difficulties so the vast majority are in no position to offer refunds. If you would like to help the industry to survive this, we would ask you to support your campsite by agreeing to re-book. Thank you.
How do I re-book?
Please re-book directly with the campsite. You can contact them using the email address shown in your booking confirmation email.