At Cool Camping we pride ourselves on supporting hundreds of independent businesses in the UK and Europe, helping connect our customers with the best small-scale camping and glamping sites. It’s at times like these that we appreciate the community we have fostered and we are doing all we can to support both you, our loyal customers, and the many rural businesses we recommend.
We receive requests every day for information about coronavirus (COVID-19) and what it could mean for your holiday plans in 2020. The situation in the UK is constantly being reviewed and monitored by the government – the latest government guidance can be found at gov.uk/coronavirus.
If you have booked a holiday that now can't go ahead, our frequently asked questions below aim to help you understand the next steps you should take. Please read these before contacting our customer service team; we are understandably busy at this time and it may take us longer than usual to respond to you.
Frequently Asked Questions
The campsite is was due to visit is closed. What happens now?
Though many campsites are now starting to re-open, some may be closed for longer, due to the coronavirus pandemic or are still making changes before they decide. If you booked your holiday before the pandemic and now, due to closures, it won't be going ahead, the campsite will contact you as soon as they are able to discuss your booking. However, if you need information urgently, their contact details are provided in your booking confirmation email.
We are asking all sites to allow you to re-book up to the end of the 2021 season and to carry forward all monies paid.
I am due to travel in August. Will I still be able to go on holiday?
We certainly hope so. Many campsites are now starting to re-open and holidays are resuming in most parts of the UK. Read our full Coronavirus Travel Advice For Campers to find out the latest information about holidays later this year.
I can't get hold of the campsite to discuss my booking?
If you haven't already heard from the campsite directly, please contact them using the email address shown in your booking confirmation email and await their response. Please be patient as most sites are inundated with correspondence.
My balance payment is due to be collected soon. What will happen?
We will not attempt to collect balance payments if your booking has been cancelled or if the dates of your booking have changed.
Am I entitled to a refund if I do not wish to re-book?
It is neither your fault nor the campsite's that you cannot travel as expected. The coronavirus outbreak is a force majeure event and we are recommending that sites work with guests flexibly to re-book rather than refund.
At Cool Camping we recommend hundreds of small, independently run campsites and it is important to understand that most sites are now facing severe financial difficulties so the vast majority are in no position to offer refunds. If you would like to help the industry to survive this, we would ask you to support your campsite by agreeing to re-book. Thank you.
How do I re-book?
Please re-book directly with the campsite. You can contact them using the email address shown in your booking confirmation email.