Cool Camping Guests Contact

This page is for guests and customers who have questions about finding and booking a holiday or queries about existing bookings.

Coronavirus questions

If you have questions about coronavirus (COVID-19) and how it might impact your holiday, you can find our latest advice on our Coronavirus Travel Advice for Campers page, which includes an extensive FAQ covering common queries. Due to the large volumes of enquiries we are receiving, we are unable to answer individual questions at this time. This advice page is updated regularly as the situation changes and has all the very latest information.

Availability enquiries

If you have an enquiry about availability in a given area or campsite, you should first try our availability search. You can search by dates, area, accommodation type and facilities using the filters at the top of the page. Availability is updated in real time and bookings are instantly confirmed with a secure card payment. If you still have questions, or questions about a specific site, you should register or login and use the contact site function to contact the site directly. Unfortunately, due to the huge influx of interest after the end of lockdown, we cannot respond directly to availability enquiries at this time.

Large group bookings

If you have a large group booking, please use our group bookings form to fill in your details and we'll get back to you. Before you submit your form, please read our Coronavirus Travel Advice for Campers and bear in mind the latest advice on groups and gatherings. We are not able to recommend group bookings of more than two households or more than six people from different households at this time.

Existing bookings

If you wish to amend, edit or cancel an existing booking made through Cool Camping, you should contact the campsite directly to arrange changes to your booking or resolve issues. Full contact details will be provided within your booking confirmation email.


If you have important feedback about the Cool Camping website or a booking that isn't addressed above, you can submit your feedback here.

Other questions

If you have a question which is not covered above, you can get in touch here. Please note, as a result of the coronavirus pandemic, our customer service team is busier than usual at the current time and may take longer than usual to repond.

Keep in touch

If you'd like to stay up to date with Cool Camping, why not sign up to receive regular emails, follow us on twitter and instagram, or visit our facebook page?

Rated excellent on Trustpilot

Great website

Didn’t think we’d get in anywhere at under a weeks notice. Cool Camping gave us a few options! Easy to book too, happy customer 😊

Daria Simpson, June 2021

5 star rating on Trustpilot

Love this booking site!

Love this booking site! We can pick our dates and then see where is available, maybe taking us to visit a new region. We can also enter our camping preferences...

Nicola, May 2021

5 star rating on Trustpilot

5* Customer Care

Have used Cool Camping for years, both their books and their website for researching and ideas.... Great customer care and I felt they really listened...

Andy, January 2021

5 star rating on Trustpilot

Simple booking process

Simple booking process, good communication from the campsite owner. The campsite looks great - some lovely sites to choose from...

Martin H, February 2021

5 star rating on Trustpilot